1. General information

• Property owner/operator: Singaraja Tri Bali Villa Management.
• Address: Silagading Village, Singaraja, North Bali.
• These terms apply to all bookings through the check-out date.
• These terms are provided in English. The official contract in Indonesia is available in Bahasa Indonesia upon request.

2. Booking and reservation

• A reservation is not confirmed until we send an email confirmation, subject to availability and security approval.
• All bookings must be secured by a valid credit card payment or pre-authorisation deposit as stated in your booking summary.
• The names of all guests must match the credit card used for the reservation exactly.
• By Indonesian law, we must register all guests' identity documents, such as a passport or ID, on arrival or through security check-in.

3. Cancellation and refund policy

Standard cancellation: up to 7 days before check-in, full refund of booking.

Force majeure: in cases of extreme weather events, such as severe flooding or landslides, or government restrictions affecting travel in North Bali, we may waive fees upon proof of disruption. Contact us immediately by WhatsApp or email.

4. Payment and deposit

• Payments can be made in IDR, USD, EUR, or other major currencies accepted by our banking partners.
• Extra services, including late check-out, private pool rental, and extra staff, must be arranged and paid for at the Villa Office or online.

5. Check-in and check-out

• Check-in is between 12.00 PM and 04.00 PM.
• If you expect to arrive after check-in hours, coordinate with Villa Security or Reception.
• Check-out is by 11.00 AM. Late check-out requests depend on availability and may incur additional cleaning charges.

6. Villa amenities and usage rules

• The swimming pool is for relaxation only. Children must be supervised at all times in or near the water. Diving is prohibited.
• Private parking is available for guests. Unauthorised vehicles, including tricycles and motorbikes, may not block access roads without permission.
• Wi-Fi is available for normal guest use. Do not use the villa's network for illegal activity or heavy data uploads that may affect the service. Smart TV use is permitted. Personal loud equipment, including projectors and sound systems, needs approval.
• Security cameras cover common areas and entrances. We may access footage if there is a theft claim or accident report.

7. House conduct and restrictions

• The villa is a quiet residential home. Loud parties, DJ events, or gatherings involving more than 30 guests need prior written permission. Noise must not disturb neighbours after 10:00 PM.
• Pets are allowed if approved. The guest is responsible for any mess or damage caused by the animal.
• Possession or consumption of illegal drugs on the property is prohibited and may result in eviction and immediate legal action by local authorities.

8. Liability and safety

By signing these terms, you acknowledge that staying at a villa involves certain risks. Singaraja Tri Bali Villa Management is not liable for personal injury or loss of property due to:

• Acts of God, including natural disasters such as earthquakes and flooding.
• Pre-existing medical conditions of the guest.
• Theft from personal belongings left in unsecured areas, unless security was breached.

Guests are responsible for valuables kept inside the villa. Management is not an insurance provider. In an accident or medical emergency, contact local emergency services immediately and notify Villa Management.

9. Privacy policy

Singaraja Tri Bali Villa respects guest privacy. We collect your name, passport copy, and contact information for identity verification under local police regulations, booking management, and security purposes. We do not sell your data to third parties without consent.

10. Damage and cleaning

• Expected use of the villa is accepted as normal wear and tear.
• Damage caused by negligence or accidents, including broken furniture, stained carpets, or damaged tiles, will be charged to your credit card or deducted from your security deposit.

11. Termination of stay

Management may terminate the stay immediately without refund if:

• The guest violates house rules, including noise or drug restrictions.
• There is a threat to public safety or security.
• The guest fails to pay outstanding fees.

12. Contact and dispute resolution

For enquiries, contact 0821 714 8485 or info.tribalivilla@gmail.com.

We will try to resolve disputes through discussion. If a dispute cannot be resolved, it will be handled under the laws of the Republic of Indonesia by the local court with jurisdiction in Buleleng or Bali Regency.